Refund Policy

Last Updated: 19 October 2026

At ZUNDA Coffee, customer satisfaction and product quality are important to us.

This policy explains how we handle returns, refunds and product concerns.

1. Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

If a product does not meet these guarantees, you may be entitled to a refund, replacement, repair or other remedy, depending on the circumstances.

Nothing in this policy limits your rights under Australian Consumer Law.

2. Change of Mind

We generally do not offer refunds or exchanges for change-of-mind purchases, incorrect selections or personal taste preferences.

Due to the nature of food products, including coffee and cocoa, we do not accept change-of-mind returns of these products.

This does not affect your rights if a product is faulty, unsafe, incorrectly described or otherwise fails to meet applicable consumer guarantees.

3. Damaged, Incorrect or Faulty Products

If your order arrives damaged, contains an incorrect item or has a quality issue, please contact us.

Where possible, please include:

- Your order number.

- A description of the problem.

- Photographs of the product or packaging, if relevant.

We will assess the issue and provide the appropriate remedy in accordance with Australian Consumer Law.

4. Return Arrangements

Please contact us before sending a product back so we can provide return instructions.

Where a product does not meet consumer guarantees, we will arrange or reimburse reasonable return costs where required by law.

5. Refund Processing

Approved refunds will generally be returned to the original payment method where possible.

The time taken for funds to appear may depend on your payment provider or financial institution.

6. Contact Us

For questions about returns or refunds:

Zunda Coffee Pty Ltd

We aim to resolve customer concerns fairly and promptly.